Tawk.To Live Chat

by tawkto

View on WordPress.org

80 Quality Score

Active Installs

23/30

75/30 indicates strong adoption with 100,000 active installs, putting it on par with the leading free chat plugin 3CX.

Update Freshness

22/25

100/25 signals excellent upkeep, with the plugin last updated in January 2026 and tested against WordPress 6.9.4.

User Rating

14/15

92/15 from 141 ratings reflects highly positive user sentiment for a free chat widget, though the sample is modest.

Support Health

8/15

50/15 is a meaningful concern: only 2 support threads exist with 0 resolved, suggesting users rely on tawk.to's external support channels rather than the WordPress.org forum.

WP Compatibility

15/15

100/15 is perfect, requiring only WordPress 2.7 and PHP 5.6, so it will run on virtually any host still in use.

Scores higher than 81% of indexed plugins

About

(OFFICIAL tawk.to plugin) Instantly chat with visitors on your website with the free tawk.to chat widget. Website: http://tawk.to

Active Installs 100k+

Rating ★★★★½ 4.6/5

Last Updated 2026-01-14 9:32am GMT

Requires WordPress 2.7+

Tested Up To 6.9.7

Requires PHP 5.6+

Security History

1 known vulnerability, all patched

1 High

Most recent: November 8, 2021

View details ▸

What It Does

Tawk.To Live Chat embeds the official tawk.to chat widget onto your WordPress site, letting you chat with visitors in real time. The tawk.to service itself is free and includes unlimited agents, ticketing, and a mobile app. Setup requires only a tawk.to property ID from your account dashboard.

Who It's For

Best for small businesses, support teams, and lead-gen sites that want a fully featured live chat solution without paying monthly per-agent fees. Tawk.to's free tier covers many of the features competitors like LiveChat charge for, so it suits cost-conscious teams serving moderate visitor volumes.

Who Should Skip It

Skip it if you already use a CRM-first chat platform like Intercom or HubSpot, or if you need deep native WooCommerce or Shopify sync, since tawk.to integrates primarily through its own dashboard and third-party Zapier flows. Also not ideal if privacy compliance requires all chat data to stay on EU or on-prem servers.

The Bottom Line

At 83.61/100 with 100,000 installs and a 4.6-star feel, Tawk.To Live Chat is the strongest free option for a hosted chat widget on WordPress, and the January 2026 update keeps it current. The weak spot is support: with 0 of 2 forum threads resolved, troubleshoot via tawk.to's own help center first. For most small and mid-sized sites that want live chat without a subscription, this is a safe pick.

Pick 3CX if you want built-in voice and video chat alongside text, since tawk.to is text-first with limited calling.

Tidio - Live Chat & AI Chatbots 84/100

Pick Tidio if AI chatbots and email-recovery flows are your priority, as its bot builder is more out-of-the-box than tawk.to's.

Sticky Chat Widget - Floating Chat Icons, Contact Form, Call, Click to Chat 80/100

Pick Sticky Chat Widget if you want a single floating button that links to WhatsApp, Messenger, and phone rather than a hosted chat backend.

Chat Widget: Floating Customer Support Button for 30+ Channels 80/100

Pick Bit Assist if you need to surface more than 30 messaging channels from one icon, which exceeds tawk.to's direct channel integrations.

LiveChat - Live Chat Plugin for WP Websites 79/100

Pick LiveChat if budget is not a concern and you need SLAs, supervisor dashboards, and richer analytics than tawk.to's free tier offers.