LiveChat – Live Chat Plugin for WP Websites

79 Quality Score

Active Installs

18/30

At 10,000 active installs it is well behind top alternatives like Tawk.to and 3CX at 100,000+ installs, scoring 60/30 in the popularity dimension.

Update Freshness

25/25

Last updated on 2026-05-25 and tested against WordPress 6.9.4, the maintenance signals are excellent and earn a full 100/25.

User Rating

14/15

A 92/100 rating across 98 reviews is genuinely strong, with very few low scores dragging the average down.

Support Health

8/15

Only 2 support threads exist with a 50% resolution rate, which is too thin a sample to draw firm conclusions and lands at 50/15.

WP Compatibility

15/15

Requires only PHP 7.2 and WordPress 4.4+, and is verified against the latest core, earning full 100/15 marks.

Scores higher than 73% of indexed plugins

About

Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀

Active Installs 10k+

Rating ★★★★½ 4.6/5

Last Updated 2026-05-25 10:33am GMT

Requires WordPress 4.4+

Tested Up To 6.9.7

Requires PHP 7.2+

Security History

2 known vulnerabilities, all patched

2 Medium

Most recent: December 5, 2023

View details ▸

What It Does

LiveChat adds a hosted live chat widget to your WordPress site, connecting visitors with your support agents in real time through LiveChat's SaaS dashboard. It also bundles ticketing, chat routing, and basic product card previews for ecommerce stores. The plugin itself is a thin client; the chat backend, agent console, and visitor data live on LiveChat's platform.

Who It's For

Small to mid-sized ecommerce stores and service businesses that want a polished, dedicated live chat product and are willing to pay for a LiveChat SaaS subscription. It fits teams that need agent routing, ticketing, and post-chat surveys out of the box without stitching together multiple plugins.

Who Should Skip It

If you only need a free widget or are comfortable configuring Tawk.to, HubSpot, or 3CX at no cost, the paid LiveChat subscription is hard to justify. Solo bloggers, content sites, and personal blogs without a support team will get no value from the agent-side features.

The Bottom Line

LiveChat is a capable, well-maintained plugin backed by a mature SaaS platform, but its modest 10,000 installs trail the category leaders by a wide margin. The final 79.21/100 score reflects strong upkeep and ratings held back by limited community reach and thin support data. Worth a trial if you like the LiveChat product specifically, but most sites will find Tawk.to, 3CX, or HubSpot deliver more value at lower or no cost.

Pick this if you want an AI chatbot you can train on your own content rather than routing chats to a human agent.

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk 90/100

Pick this for a lower-cost SaaS chat with built-in AI bots, FAQ handling, and a free tier for small teams.

HubSpot All-In-One Marketing – Forms, Popups, Live Chat 84/100

Pick this if you want live chat bundled with CRM, email marketing, and forms for free inside the HubSpot ecosystem.

3CX Free Live Chat, Calls & Messaging 84/100

Pick this for a free, self-hosted option that also adds click-to-call and live messaging without a third-party subscription.

Tawk.To Live Chat 84/100

Pick this for a fully free live chat widget with a solid agent dashboard, ideal when budget is the top constraint.