Tidio – Live Chat & AI Chatbots

83 Quality Score

Active Installs

22/30

At 80,000 active installs and a Popularity score of 73, adoption is solid but well behind category leaders like Joinchat and Chaty.

Update Freshness

25/25

Maintenance scores a perfect 100, backed by a recent update in June 2026 and compatibility tested against WordPress 7.0.

User Rating

14/15

User ratings of 94 out of 100 from 396 reviews indicate consistently positive experiences.

Support Health

8/15

Support health is the weak point at 50, with only 2 tracked threads and a 50% resolution rate, so premium users may rely more on Tidio's own support channels.

WP Compatibility

15/15

Compatibility hits 100, requiring only PHP 7.4 and WordPress 4.7, so it runs on virtually any modern install.

Scores higher than 92% of indexed plugins

About

Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.

Active Installs 70k+

Rating ★★★★½ 4.7/5

Last Updated 2026-09-01 8:09am GMT

Requires WordPress 4.7+

Tested Up To 7.1

Requires PHP 7.4+

Security History

2 known vulnerabilities, all patched

1 High 1 Medium

Most recent: September 20, 2022

View details ▸

What It Does

Tidio adds a live chat widget to your WordPress site and connects it to the Tidio SaaS platform, where you can respond to visitors in real time and deploy AI-powered chatbots for automated conversations. It captures leads, routes inquiries, and integrates with common e-commerce platforms to track carts and orders. The free tier covers the basics, while paid plans unlock advanced bots, operators, and analytics.

Who It's For

Small to medium WooCommerce stores and service businesses that want a hosted chat solution without building anything themselves. It is a good fit for teams without dedicated developers who need chat, lead capture, and basic bot automation in one package. Larger enterprises or sites needing full data ownership will find the third-party platform model limiting.

Who Should Skip It

Anyone running a personal blog, portfolio, or low-traffic content site that does not need visitor engagement or lead capture, as the widget will add unneeded script weight. Developers and privacy-sensitive teams that want a self-hosted chat stack should also look at WordPress-native alternatives.

The Bottom Line

Tidio is a capable and well-maintained live chat and chatbot option with strong ratings, but its overall score of 83.56 trails behind AI Engine, Chatway, and Joinchat, and Support Health is the only clear weak spot. It is a safe pick for WooCommerce stores that want a turnkey chat product and do not mind sending conversations through Tidio's cloud. Skip it if you want a self-hosted stack or a wider channel roster.

Pick AI Engine if you want a self-hosted chatbot framework with deep model control instead of a hosted chat service.

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk 90/100

Choose Chatway if you need a similar SaaS chat experience but want a higher overall quality score and simpler free tier.

Joinchat – Enhanced "click to chat" 88/100

Pick Joinchat if your audience is primarily on WhatsApp and you only need click-to-chat buttons rather than a full live chat suite.

Floating Chat Widget: Contact Chat Icons, Telegram, Line, WeChat, Email, SMS, Call – Chaty 88/100

Choose Chaty when you need a multi-channel floating icon bar covering Telegram, WhatsApp, Messenger, and more rather than a Tidio-branded chat.

HubSpot All-In-One Marketing – Forms, Popups, Live Chat 84/100

Pick HubSpot's plugin if you are already in the HubSpot ecosystem or want forms, popups, and chat bundled into one CRM stack.