Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist

80 Quality Score

Active Installs

18/30

With 10,000 active installs it is a mid-tier plugin, well behind category leaders like Click to Chat at 700,000 installs, which tempers its raw adoption.

Update Freshness

25/25

Last updated June 2026 and tested against WordPress 7.0, it shows clear evidence of an actively maintained codebase that tracks core releases.

User Rating

15/15

A 98 out of 100 from 111 reviewers is an excellent satisfaction signal, suggesting most users who try it are happy with the result.

Support Health

8/15

Zero support threads opened and zero resolved is neutral at best, since low volume can reflect an issue-free plugin or simply a small user base that self-serves.

WP Compatibility

15/15

Requiring WordPress 5.1 and PHP 7.4 and tested up to 7.0 gives it a wide compatibility envelope covering the vast majority of installations.

Scores higher than 79% of indexed plugins

About

Floating sticky chat button for WhatsApp Chat, Facebook Messenger, Telegram, Instagram, SMS, Call, Discord chat, TikTok, Line & 30+ channels

Active Installs 10k+

Rating ★★★★½ 4.9/5

Last Updated 2026-07-29 6:00am GMT

Requires WordPress 5.1+

Tested Up To 7.0.4

Requires PHP 7.4+

Security History

9 known vulnerabilities, all patched

1 Critical 8 Medium

Most recent: August 28, 2026

View details ▸

Bit Assist <= 1.7.1 - Authenticated (Admin+) Stored Cross-Site Scripting Medium

August 28, 2026 Patched in ["1.7.2"] CVE-2026-39070

Bit Assist <= 1.8.1 - Unauthenticated Arbitrary File Upload Critical

July 27, 2026 Patched in ["1.8.2"] CVE-2026-16548

Bit Assist <= 1.5.11 - Missing Authorization Medium

December 19, 2025 Patched in ["1.6.0"] CVE-2025-68596

Bit Assist <= 1.5.4 - Unauthenticated Path Traversal Medium

March 28, 2025 Patched in ["1.5.5"] CVE-2025-30834

Bit Assist <= 1.5.2 - Path Traversal to Authenticated (Subscriber+) Arbitrary File Read via fileID Parameter Medium

February 14, 2025 Patched in ["1.5.3"] CVE-2025-0822

Bit Assist <= 1.5.2 - Path Traversal to Authenticated (Administrator+) Arbitrary File Read via downloadResponseFile Function Medium

February 13, 2025 Patched in ["1.5.3"] CVE-2024-13791

Bit Assist <= 1.5.2 - Authenticated (Subscriber+) SQL Injection via id Parameter Medium

February 13, 2025 Patched in ["1.5.3"] CVE-2025-0821

Bit Assist <= 1.1.9 - Authenticated (Administrator+) Stored Cross-Site Scripting Medium

September 18, 2023 Patched in ["1.2"] CVE-2023-51371

Bit Assist <= 1.1.8 - Authenticated (Administrator+) Stored Cross-Site Scripting Medium

July 27, 2023 Patched in ["1.1.9"] CVE-2023-3667

What It Does

Bit Assist adds a floating, sticky button to your WordPress site that opens a small panel of contact options linking visitors to more than 30 messaging channels, including WhatsApp, Facebook Messenger, Telegram, Instagram, SMS, phone calls, Discord, TikTok, and Line. You configure the visible channels, order, icons, colours, and on-page positioning from the admin dashboard without touching code. It is a visibility layer for existing contact methods rather than a live chat system that lives on your own server.

Who It's For

This plugin suits small to mid-sized businesses, agencies, freelancers, and storefronts whose customers already reach out through consumer messaging apps and want one unified entry point instead of scattered links. It works particularly well for lead generation sites, restaurants, real estate agents, and SaaS companies operating across multiple regions where the preferred channel varies by audience. Anyone needing a quick, low-configuration way to offer 5 to 15 contact channels from the same floating widget will feel at home.

Who Should Skip It

If you need a hosted live chat or helpdesk with shared agent inboxes, canned responses, or ticketing, this plugin will not provide that, since it only deep-links out to third-party apps. Sites that already have a single primary channel and do not need 30+ options will find simpler, lighter plugins more appropriate.

The Bottom Line

Bit Assist earns an overall quality score of 80.11 out of 100, driven by excellent ratings and maintenance but pulled down by modest adoption and a quiet support forum. It is a solid, modern choice for sites that genuinely need many contact channels from one floating widget, yet shoppers prioritising market-tested tools should weigh Chaty or Click to Chat first.

Related Plugins

Chatway Live Chat 90/100

Pick Chatway if you want a real live chat inbox with chatbots, FAQs, and helpdesk features on top of visitor chat.

Click to Chat – HoliThemes 88/100

Pick Click to Chat if WhatsApp is your single most important channel and you want a battle-tested plugin with 700,000 installs.

Joinchat 88/100

Pick Joinchat if you want a lightweight, performance-focused WhatsApp launcher with deep WooCommerce and variable-product integration.

Chaty 88/100

Pick Chaty if you want a similar multi-channel floating widget with stronger analytics and A/B testing, backed by 400,000 installs.

Social Chat 86/100

Pick Social Chat if you prefer a multi-channel button suite with built-in WooCommerce product sharing and order notifications.