Pure Chat – Live Chat & More!

50 Quality Score

Active Installs

16/30

With only 3,000 active installs, Pure Chat sits well below mainstream chat plugins like Tawk.To (100,000 installs) or 3CX (100,000 installs), which signals limited traction in the WordPress community.

Update Freshness

7/25

The plugin was last updated on 24 February 2025 and is tested against WordPress 6.7.5, but the 41/25 maintenance subscore reflects that update cadence and responsiveness are modest rather than exceptional.

User Rating

12/15

A rating of 82 out of 100 from 45 reviews is solid on a per-user basis, though the small sample size means the picture is less reliable than ratings on plugins with hundreds of reviews.

Support Health

8/15

There are zero support threads in the tracked period and zero resolved, which gives no signal either way, hence the middling 50/15 support health score rather than a clear positive or negative.

WP Compatibility

8/15

Tested with WordPress 6.7.5 and requiring only PHP 5.3.0 and WordPress 3.0.1, the plugin technically runs on a very wide range of environments, which is why the 50/15 compatibility score lands in the middle.

Scores higher than 3% of indexed plugins

About

Pure Chat provides a Live Chat plugin with Unlimited Chats for your website!

Active Installs 3k+

Rating ★★★★ 4.1/5

Last Updated 2025-02-24 7:19pm GMT

Requires WordPress 3.0.1+

Tested Up To 6.7.7

Requires PHP 5.3.0+

Security History

3 known vulnerabilities, all patched

3 Medium

Most recent: February 18, 2025

View details ▸

What It Does

Pure Chat adds a live chat widget to your WordPress site so visitors can start conversations with your team in real time. It pairs the WordPress plugin with a Pure Chat account where agents handle incoming chats, and it includes visitor tracking so you can see who is browsing. The plugin is essentially a thin connector that loads the chat widget and passes visitor data to the Pure Chat service.

Who It's For

This is a reasonable fit for small businesses and solo operators who want a simple, no-frills live chat layer and are comfortable signing up for a third-party SaaS account at purechat.com. It suits sites with modest traffic that need basic visitor tracking and a chat widget without complex automation, bots, or CRM hooks.

Who Should Skip It

If you need AI chatbots, helpdesk ticketing, deep CRM integration, or robust multilingual support out of the box, you will likely outgrow Pure Chat quickly. Sites that want everything managed inside WordPress without a separate SaaS dependency should also look elsewhere.

The Bottom Line

Pure Chat works as advertised, but with only 3,000 installs, zero tracked support threads, and an overall score of 53.09, it is a middling option in a category where stronger and more popular free alternatives exist. It is a reasonable pick for a small site that already uses or wants Pure Chat specifically, but most WordPress users will be better served by Chatway, Tawk.To, or 3CX.

Pick Chatway if you want AI chatbot capabilities, a built-in helpdesk, and a free tier that is more generous, since it scores 90.05 and has 30,000 installs.

Tawk.To Live Chat 84/100

Pick Tawk.To if you want a fully free, well-established chat widget with 100,000 installs and a mature mobile app for agents on the go.

3CX Free Live Chat, Calls & Messaging 84/100

Pick 3CX if you need live chat plus voice and messaging in one bundle, backed by a larger install base of 100,000 sites.

HubSpot All-In-One Marketing – Forms, Popups, Live Chat 84/100

Pick HubSpot's plugin if you want chat tightly connected to a full marketing and CRM suite, with 200,000 installs and broad functionality beyond chat.

Burst Statistics – Simple WordPress Analytics (Google Analytics Alternative) 93/100

Pick Burst Statistics if your real priority is on-site analytics rather than live chat, since it scores 93.44 and is the strongest all-rounder in this comparison list.