Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

78 Quality Score

Active Installs

16/30

With roughly 3,000 active installs, Majestic Support sits in the small-plugin tier and has a much narrower user base than alternatives like Fluent Support or SupportCandy, each near 10,000 installs.

Update Freshness

25/25

The plugin was updated within the visible release window in 2026 and shows strong maintenance signals, earning a perfect maintenance sub-score.

User Rating

15/15

All 8 raters gave it full marks, producing a perfect ratings score, though the sample is so small that the result carries limited statistical weight.

Support Health

8/15

There are zero public support threads and zero resolutions, so the developer has not yet had to handle public issues, which is neutral at best and makes it impossible to gauge real-world support quality.

WP Compatibility

15/15

The plugin is tested up to WordPress 7.0 and requires PHP 7.4 plus WordPress 5.5, which is a forward-leaning compatibility profile that earns a perfect compatibility sub-score.

Scores higher than 65% of indexed plugins

About

Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.

Active Installs 3k+

Rating ★★★★★ 5/5

Last Updated 2026-07-07 1:48pm GMT

Requires WordPress 5.5+

Tested Up To 7.0.4

Requires PHP 7.4+

Security History

10 known vulnerabilities, all patched

1 Critical 3 High 6 Medium

Most recent: July 10, 2026

View details ▸

Majestic Support <= 1.1.9 - Authenticated (Subscriber+) SQL Injection via 'val' Parameter Medium

July 10, 2026 Patched in ["1.2.0"] CVE-2026-13262

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.1.7 - Authenticated (Subscriber+) Insecure Direct Object Reference Medium

June 26, 2026 Patched in ["1.1.8"] CVE-2026-57646

Majestic Support <= 1.1.2 - Missing Authorization Medium

April 9, 2026 Patched in ["1.1.3"] CVE-2026-40778

Majestic Support <= 1.1.0 - Missing Authorization Medium

June 12, 2025 Patched in ["1.1.1"] CVE-2025-49860

Majestic Support <= 1.1.0 - Unauthenticated SQL Injection High

May 22, 2025 Patched in ["1.1.1"] CVE-2025-48283

Majestic Support <= 1.1.0 - Missing Authorization Medium

May 19, 2025 Patched in ["1.1.1"] CVE-2025-48282

Majestic Support <= 1.0.7 - Authenticated (Contributor+) Local File Inclusion High

April 22, 2025 Patched in ["1.0.8"] CVE-2025-64284

Majestic Support <= 1.0.6 - Unauthenticated Local File Inclusion Critical

February 23, 2025 Patched in ["1.0.7"] CVE-2025-26985

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.0.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory High

February 11, 2025 Patched in ["1.0.6"] CVE-2024-13600

Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.0.5 - Authenticated (Subscriber+) Insecure Direct Object Reference Medium

February 11, 2025 Patched in ["1.0.6"] CVE-2024-13601

What It Does

Majestic Support is a WordPress-based help desk plugin that turns your site into a ticket management system where customers submit issues and your team responds and tracks them to resolution. It runs entirely inside your WordPress dashboard, so there is no third-party SaaS account required to operate the support workflow.

Who It's For

This plugin fits small businesses or solo operators who want a self-contained ticketing system inside WordPress and do not need an enterprise-grade helpdesk. It is best for sites with modest ticket volumes where the admin stays inside WordPress anyway, rather than teams already standardized on platforms like Zendesk or Freshdesk.

Who Should Skip It

If you need live chat, AI-driven canned responses, or SLA-driven routing, you will outgrow this plugin quickly, and you should look at SupportCandy, Fluent Support, or Chatway instead. Larger support teams that require reporting depth, agent permissions, or integrations with CRMs will also find Majestic Support too light.

The Bottom Line

Majestic Support earns a respectable 78 out of 100, but that number flatters a plugin with only 3,000 installs, 8 ratings, and a completely empty public support forum. It is a reasonable choice for a small WordPress-native ticketing setup, yet most teams will be safer with the more battle-tested alternatives above.

Related Plugins

Chatway Live Chat 90/100

Pick Chatway if you want live chat plus AI chatbot and FAQ capability alongside ticketing, and you can tolerate a much larger install base and feature surface.

MxChat 82/100

Pick MxChat if AI-generated replies and content generation are central to your workflow, and you want a comparable niche-sized plugin with chatbot focus.

SupportCandy 80/100

Pick SupportCandy if you need a mature ticket system with extensions, automation, and a roughly 10,000-install track record behind it.

LiveChat 79/100

Pick LiveChat when your priority is real-time chat conversations on the site rather than asynchronous ticket management.

Fluent Support 79/100

Pick Fluent Support if you want a well-supported helpdesk that fits cleanly into the Fluent ecosystem and has proven itself with around 10,000 installs.