Fluent Support – Helpdesk & Customer Support Ticket System

79 Quality Score

Active Installs

18/30

With 10,000 active installs and a Popularity score of 60/30, Fluent Support has a modest but respectable install base that places it alongside SupportCandy rather than among the most ubiquitous helpdesk plugins.

Update Freshness

25/25

Maintenance scores a perfect 100/25, reflecting a recent update on 2026-07-13 and a developer who is actively shipping changes, which is critical for a plugin handling customer data.

User Rating

14/15

A user rating of 92/100 from 67 reviewers is strong and above average, suggesting that the small user base who try it tend to be very satisfied with the experience.

Support Health

8/15

Support Health is 50/15, driven by only 5 support threads tracked, which is a thin sample size even though all 5 are resolved; this makes it hard to fully judge responsiveness at scale.

WP Compatibility

15/15

Compatibility scores a full 100/15, validated against WordPress 7.0.1, requiring WordPress 5.6 and PHP 7.4, which is a reasonable baseline for modern hosting.

Scores higher than 73% of indexed plugins

About

Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.

Active Installs 10k+

Rating ★★★★½ 4.6/5

Last Updated 2026-09-15 2:15pm GMT

Requires WordPress 5.6+

Tested Up To 7.1

Requires PHP 7.4+

Security History

10 known vulnerabilities, all patched

2 High 8 Medium

Most recent: August 1, 2026

View details ▸

Fluent Support – Helpdesk & Customer Support Ticket System < 2.3.1 - Authenticated (Custom role+) Insecure Direct Object Reference Medium

August 1, 2026 Patched in ["2.3.1"] CVE-2026-14197

Fluent Support <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting via 'redirect-to' Shortcode Attribute Medium

July 23, 2026 Patched in ["2.3.1"] CVE-2026-15665

Fluent Support – Helpdesk & Customer Support Ticket System <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting Medium

July 22, 2026 Patched in ["2.3.1"] CVE-2026-65470

Fluent Support <= 1.10.4 - Missing Authorization Medium

January 5, 2026 Patched in ["1.10.5"] CVE-2025-67926

Fluent Support <= 1.9.1 - Cross-Site Request Forgery Medium

August 22, 2025 Patched in ["1.9.2"] CVE-2025-57885

Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory High

February 28, 2025 Patched in ["1.8.6"] CVE-2024-13568

Fluent Support <= 1.8.0 - Insufficient Authorization on Email Verification Medium

September 25, 2024 Patched in ["1.8.1"] CVE-2024-47302

Fluent Support <= 1.8.0 - Authenticated (Subscriber+) SQL Injection Medium

September 25, 2024 Patched in ["1.8.1"] CVE-2024-47304

Fluent Support <= 1.7.6 - Authenticated(Administrator+) SQL Injection Medium

December 27, 2023 Patched in ["1.7.7"] CVE-2023-51547

Fluent Support <= 1.5.7 - Authenticated (Administrator+) SQL Injection High

August 2, 2022 Patched in ["1.5.8"] CVE-2022-2559

What It Does

Fluent Support is a WordPress helpdesk plugin that turns your site into a ticketing system where customers submit requests and your agents respond from the WordPress dashboard. It bundles customer-facing ticket forms, agent workflows, and conversation management into one self-contained interface rather than relying on third-party integrations. Practically, it replaces an external helpdesk like Zendesk or Freshdesk for small to mid-sized WordPress-based businesses.

Who It's For

This plugin fits small to mid-sized businesses, WooCommerce stores, and agencies that run their entire operation on WordPress and want a ticketing system without paying for SaaS like Zendesk or Help Scout. It is best suited to teams handling a moderate volume of support tickets who already trust the Fluent ecosystem of plugins. Solo operators who just need a contact form will find it overkill.

Who Should Skip It

If you only need a simple contact form, or if your support volume is high enough to require advanced automations, SLAs, or multi-channel routing (email, chat, social), this plugin will feel underpowered. Larger support teams already standardized on a dedicated helpdesk platform should not bother migrating.

The Bottom Line

Fluent Support earns a solid 79.21/100 with excellent maintenance and user satisfaction, making it a credible option for WordPress-native teams that want to avoid paying for an external helpdesk. Its weaker popularity and thin support thread history are real concerns if you rely heavily on community troubleshooting. Overall, a dependable mid-tier pick best suited to small businesses already invested in the Fluent ecosystem.

Related Plugins

SupportCandy 80/100

Pick SupportCandy if you want AI-powered ticketing features and live chatbot functionality built in, with a comparable install base and slightly higher overall score.

Majestic Support 78/100

Choose Majestic Support if you want a helpdesk that markets itself as a leading-edge alternative and you prefer a smaller, less crowded plugin.

JS Help Desk 76/100

Opt for JS Help Desk if AI-powered ticketing and a longer-standing reputation with 7,000 installs matter more to you than a marginal score difference.

Support Genix 76/100

Select Support Genix if you want an integrated knowledge base and AI chatbot alongside your ticketing system, though it has a smaller community.

Awesome Support 75/100

Go with Awesome Support if you want one of the longest-running WordPress helpdesk plugins with a larger community and broader third-party integrations.