Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

76 Quality Score

Active Installs

15/30

At 2,000 active installs the plugin has a modest user base, well below category leaders like Chatway at 30,000, which is reflected in the capped popularity score.

Update Freshness

25/25

Last updated July 13, 2026, the plugin is clearly actively maintained by the developer, earning a perfect maintenance score.

User Rating

14/15

A 90 out of 100 from 10 ratings is strong, but the sample size is very small and the rating could shift quickly with more feedback.

Support Health

8/15

With only 1 support thread on record and a 100 percent resolution rate, support health is acceptable but the data set is too thin to draw firm conclusions.

WP Compatibility

15/15

Tested against WordPress 7.0.1 and requiring PHP 7.4, the plugin is fully compatible with current and recent WordPress environments, earning a perfect compatibility score.

Scores higher than 45% of indexed plugins

About

AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.

Active Installs 2k+

Rating ★★★★½ 4.5/5

Last Updated 2026-09-06 5:00am GMT

Requires WordPress 6.0+

Tested Up To 7.1

Requires PHP 7.4+

Security History

6 known vulnerabilities, all patched

1 Critical 1 High 4 Medium

Most recent: August 31, 2026

View details ▸

Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token High

August 31, 2026 Patched in ["1.4.53"] CVE-2026-19806

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System < 1.4.48 - Unauthenticated Arbitrary File Download Critical

July 16, 2026 Patched in ["1.4.48"] CVE-2026-15932

Support Genix Lite <= 1.4.47 - Missing Authorization Medium

July 16, 2026 Patched in ["1.4.48"] CVE-2026-14862

Support Genix <= 1.4.23 - Missing Authorization Medium

September 3, 2025 Patched in ["1.4.24"] CVE-2025-58635

Support Genix <= 1.4.11 - Authenticated (Subscriber+) Insecure Direct Object Reference Medium

March 27, 2025 Patched in ["1.4.12"] CVE-2025-30777

Support Genix <= 1.2.3 - Missing Authorization Medium

April 16, 2024 Patched in ["1.2.4"] CVE-2023-49742

What It Does

Support Genix is a WordPress plugin that consolidates customer support into a single dashboard, combining a ticketing system, an AI chatbot for instant answers, and a knowledge base for self-service documentation. The AI chatbot can deflect common questions before they reach your inbox, while tickets keep track of more complex conversations that need human follow-up. In practice, it lets small support teams run their helpdesk entirely from inside WordPress without paying for a third-party service like Zendesk or Freshdesk.

Who It's For

This plugin fits small to mid-sized businesses, SaaS products, or WooCommerce stores that want to replace a paid helpdesk tool and keep all support data on their own hosting. It is well suited for site owners who already rely on WordPress for content and want to add ticket management, FAQ publishing, and an AI chatbot without integrating external SaaS platforms. Teams comfortable with WordPress admin screens and shortcodes will get the most out of it.

Who Should Skip It

Enterprises that need SLAs, advanced routing, multi-brand helpdesks, or deep analytics dashboards will outgrow this lite version quickly and should evaluate full platforms like Zendesk instead. If you only need a simple contact form or a basic FAQ page, this is overkill and adds unnecessary weight to your site.

The Bottom Line

Support Genix scores 75.78 out of 100 and delivers a genuinely useful combination of ticketing, AI chatbot, and knowledge base in one package, but the 2,000-install footprint and tiny rating sample mean you are an early adopter. Maintenance and compatibility are excellent, while the support ecosystem is too thin to fully trust yet. Worth trying on a staging site or for small support volumes, with a fallback plan if usage scales beyond what the lite plugin can handle.

Related Plugins

Chatway Live Chat 90/100

Pick Chatway if you want a larger user community, proven stability at 30,000 installs, and a heavier focus on live chat over ticketing.

MxChat 82/100

Pick MxChat if AI content generation matters as much as support and you want a chatbot that doubles as a writing assistant.

BetterDocs 82/100

Pick BetterDocs if your priority is a polished, well-documented knowledge base with a chatbot bolted on rather than a full helpdesk.

Echo Knowledge Base 80/100

Pick Echo Knowledge Base if you primarily need documentation and FAQ functionality with optional chat, and do not need ticketing.

SupportCandy 80/100

Pick SupportCandy if ticketing is your main requirement and you want a more mature, widely deployed ticket system with optional AI add-ons.