WC Cancel Order

79 Quality Score

Active Installs

17/30

With 5,000 active installs the plugin sits in a comfortable niche, well above the smallest utilities but far from a default install on WooCommerce stores.

Update Freshness

25/25

A release on October 30, 2025 and compatibility tested against WordPress 6.8.5 signal that the author is actively keeping pace with core updates.

User Rating

15/15

A 98 out of 100 across 23 ratings is excellent, suggesting the small user base that does use it is genuinely happy with the result.

Support Health

8/15

One open support thread with a 0% resolution rate is a real concern, especially for a paid workflow where customers are depending on it.

WP Compatibility

15/15

Requiring WordPress 6.7 and PHP 7.4 is reasonable for a 2025 release, though stores on older LTS hosts will need to confirm their stack first.

Scores higher than 70% of indexed plugins

About

Let customers request order cancellations from the My Account page, with admin approval and email notifications.

Active Installs 5k+

Rating ★★★★½ 4.9/5

Last Updated 2026-09-10 12:45pm GMT

Requires WordPress 6.7+

Tested Up To 7.0.4

Requires PHP 8.0+

✓ No known vulnerabilities

What It Does

WC Cancel Order adds a front-end cancellation request feature to your WooCommerce store, letting logged-in customers submit a request to cancel an order rather than having to contact support by email. Store admins can then review and approve or reject those requests from the WordPress dashboard. It focuses strictly on the cancellation request workflow, with no built-in refund processing or return shipping logic.

Who It's For

This plugin fits small to mid-sized WooCommerce stores that routinely receive cancellation requests before fulfilment, such as made-to-order, apparel, or subscription-based shops with clear cancellation windows. It is a good fit for owners who want a lightweight, no-frills way to track cancellation requests without adopting a full returns and exchange suite.

Who Should Skip It

Stores that need integrated refund issuance, return shipping labels, or partial/exchange handling should skip this plugin and pick a fuller RMA solution instead. It is also a poor match for high-volume stores that need automated refund approvals or multi-step cancellation policies.

The Bottom Line

WC Cancel Order is a focused, well-maintained tool that does one thing: it gives your customers a button to request an order cancellation. The weak spot is support responsiveness, so do not rely on it without testing the workflow yourself and having a backup contact method. For stores that just need the request form and nothing more, it is a tidy choice, otherwise look at the alternatives listed.

Pick this if you want cancellation requests bundled with full refund, exchange, and return shipping workflows in one plugin.

PiWeb Cancel order / Refund request for WooCommerce 77/100

Pick this if you want a similar cancellation request flow but with built-in partial refund options out of the box.

Flexible Refund for WooCommerce – EU One Click Return 68/100

Pick this if you sell into the EU and need one-click customer return portals to comply with regional consumer rules.