Userback

69 Quality Score

Active Installs

15/30

With roughly 2,000 active installs and a score of 49, adoption is modest, reflecting the niche nature of visual feedback tooling rather than mass-market appeal.

Update Freshness

21/25

A score of 96 is excellent, supported by a very recent update on December 24, 2025 and confirmation against WordPress 6.9.4, indicating the developer is actively keeping the plugin current.

User Rating

11/15

A 72 out of 100 from 9 ratings is middling; the small sample size limits confidence, but the average is acceptable rather than enthusiastic.

Support Health

8/15

Zero support threads and a 0.0% resolution rate is a real concern, though with so few installs and an active developer it may simply mean no one has needed to ask for help yet.

WP Compatibility

15/15

A perfect 100 confirms broad compatibility: it works with WordPress 3.5.0 and up, PHP 7.4, and has been tested with the latest 6.9.4 release.

Scores higher than 21% of indexed plugins

About

Userback is a powerful visual feedback tool that makes it easy to collect website feedback, report bugs, and collaborate with your team—all from your …

Active Installs 2k+

Rating ★★★½ 3.6/5

Last Updated 2025-12-24 8:44am GMT

Requires WordPress 3.5.0+

Tested Up To 6.9.7

Requires PHP 7.4+

Security History

2 known vulnerabilities, all patched

2 Medium

Most recent: December 12, 2025

View details ▸

What It Does

Userback integrates a visual feedback widget into your WordPress site, letting visitors capture screenshots, annotate issues, and submit bug reports or suggestions without leaving the page. Submissions are routed to your team for triage and collaboration. It is primarily a bridge between your site and the Userback SaaS platform rather than a self-contained feedback system.

Who It's For

This plugin is best suited for agencies, SaaS companies, and digital product teams that already use or are willing to pay for the Userback service and need clients or testers to report visual issues efficiently. It fits organizations with a dedicated feedback workflow and a budget for a third-party subscription.

Who Should Skip It

If you only need a quick on-site poll, a star rating widget, or a built-in survey form, this plugin is overkill and ties you to an external paid service. Small sites that want a lightweight, free, WordPress-native solution will get more value from the alternatives listed below.

The Bottom Line

Userback is a well-maintained and technically compatible bridge to a capable visual feedback service, but its modest install base, tiny review pool, and zero public support history mean you are betting on a niche third-party integration. It earns a 72 out of 100 overall, which is solid but not standout, and the alternatives deliver more value for most WordPress users who simply want on-site feedback forms or ratings.

Related Plugins

UserFeedback Lite 86/100

Pick this if you want native WordPress surveys, polls, and feedback forms without paying for a separate SaaS platform.

WP Ulike 83/100

Choose this for lightweight like and dislike reactions on posts and pages, ideal for engagement metrics rather than bug reporting.

kk Star Ratings 81/100

Go with this for simple five-star post ratings and basic visitor feedback with a long WordPress track record.

Crowdsignal Forms 80/100

Pick this if you need embeddable polls and surveys from the established Polldaddy / Crowdsignal ecosystem.

Survey Maker by AYS 79/100

Choose this for richer in-page surveys and NPS-style forms with stronger built-in reporting than Userback offers natively.