Live Chat Plugin for WooCommerce – LiveChat

74 Quality Score

Active Installs

14/30

With only 1,000 active installs the user base is small, though the score is buoyed by the strong reputation of the LiveChat brand itself.

Update Freshness

25/25

A 2026-05-25 update and full WordPress 6.9.4 compatibility show the developer is actively shipping recent code, earning a perfect maintenance score.

User Rating

14/15

A 90 out of 100 from 22 ratings is very strong, although the small sample size means the high score should be read with some caution.

Support Health

8/15

Zero support threads and a 0.0 percent resolution rate are not ideal signals, but may simply reflect that the plugin rarely breaks given its small scope.

WP Compatibility

15/15

Tested with WordPress 6.9.4 and requiring only PHP 7.2 and WordPress 4.4, the plugin has excellent broad compatibility across older and newer environments.

Scores higher than 36% of indexed plugins

About

Live chat and help desk software plugin for WooCommerce. Add live chat to your WooCommerce store to connect immediately with customers.

Active Installs 1k+

Rating ★★★★½ 4.5/5

Last Updated 2026-05-25 10:35am GMT

Requires WordPress 4.4+

Tested Up To 6.9.7

Requires PHP 7.2+

Security History

1 known vulnerability, all patched

1 Medium

Most recent: January 8, 2024

View details ▸

What It Does

LiveChat adds a live chat widget to your WooCommerce store, letting visitors connect with your support team in real time. It also functions as a help desk, so conversations, order context, and customer history are kept in one place. Essentially it bolts a third-party customer service platform onto WordPress rather than building chat from scratch.

Who It's For

This plugin suits WooCommerce merchants who want a polished, dedicated live chat product backed by the LiveChat company rather than a DIY solution. It fits small to mid-sized retail stores with enough traffic to justify having agents online, and teams that value a managed, multi-channel help desk experience over a free or open-source alternative.

Who Should Skip It

If you run a low-traffic store, a single-person operation, or simply want a lightweight free chat widget, you do not need this plugin. Sites without WooCommerce will get no benefit, and budget-sensitive shops may find the underlying LiveChat subscription a poor value given the 1,000-install user base suggests limited community feedback.

The Bottom Line

LiveChat for WooCommerce is a well-maintained, highly compatible plugin from a recognized live chat vendor, but its tiny 1,000-install footprint and zero public support threads mean you are betting on the parent company more than the WordPress community. It is a reasonable choice for WooCommerce merchants already paying for or committed to the LiveChat ecosystem, yet most store owners will get better value from a free or broader-install alternative like Chatway. Treat it as a vendor tool with a WordPress connector rather than a community-driven plugin.

Related Plugins

Chatway Live Chat 90/100

Pick Chatway if you want a similarly polished chat and help desk with a larger 30,000-install community and a free tier that suits smaller stores.

Germanized for WooCommerce 91/100

Pick Germanized if your priority is WooCommerce localization and legal compliance for Germany rather than customer chat functionality.

PDF Invoices & Packing Slips for WooCommerce 90/100

Pick this alternative if you need automated invoicing and shipping documents, a much more proven plugin with 300,000 installs.

Customer Reviews for WooCommerce 89/100

Pick Customer Reviews if social proof and product reviews will do more for your conversions than a paid live chat tool.

WooCommerce Stripe Payment Gateway 88/100

Pick Stripe Gateway first, since 700,000-install reliability on payments matters more than chat for most WooCommerce stores.