Live Chat with Messenger Customer Chat

53 Quality Score

Active Installs

16/30

Around 3,000 active installs is modest, indicating a niche user base rather than mainstream adoption across the WordPress ecosystem.

Update Freshness

9/25

The plugin was last updated in April 2025 and is tested against WordPress 6.7.5, which is reassuring, though the maintenance subscore suggests limited ongoing development activity beyond compatibility checks.

User Rating

14/15

A 90/100 rating from 212 reviewers is a strong signal that users who install it tend to be satisfied with the simple, focused functionality.

Support Health

8/15

Zero support threads and zero resolutions is a real concern: there is no visible track record of the developer answering user questions on the WordPress.org forums.

WP Compatibility

8/15

It claims compatibility with WordPress 3.0.1 and PHP 7.0, which is a very wide range, but the tested-against label only lists WordPress 6.7.5, so real-world coverage on older or bleeding-edge sites is uncertain.

Scores higher than 5% of indexed plugins

About

Support your customers via Facebook Messenger Live Chat conveniently from your own website.

Active Installs 3k+

Rating ★★★★½ 4.5/5

Last Updated 2025-04-14 6:17am GMT

Requires WordPress 3.0.1+

Tested Up To 6.7.7

Requires PHP 7.0+

Security History

1 known vulnerability, all patched

1 High

Most recent: May 17, 2019

View details ▸

What It Does

Adds a Facebook Messenger Live Chat widget to your WordPress site so visitors can start a conversation in Messenger without leaving the page. Configuration focuses on connecting a Facebook Page and placing the chat entry point on your site. It does not include a built-in inbox or operator dashboard: conversations happen inside Facebook Messenger.

Who It's For

Best suited to small businesses whose customer conversations already happen on Facebook and who want a low-effort way to add Messenger as a contact channel. Works well for appointment booking, product inquiries, and service-based businesses in markets where Messenger is a primary messaging app. Less useful for support teams that need a WordPress-native inbox, ticket routing, or analytics.

Who Should Skip It

Skip this plugin if you want a self-contained live chat system with agent routing, reports, and AI features, as it is just a thin wrapper around Facebook's official customer chat plugin. Larger ecommerce stores handling high ticket volumes will outgrow it quickly and should consider a dedicated solution like HubSpot, 3CX, or Chatway.

The Bottom Line

It is a simple, well-rated utility for putting a Messenger entry point on your site, but the lack of visible developer support and the overall 56.49/100 quality score hold it back from a strong recommendation. If your entire support workflow already lives in Facebook and you only need the launcher, it will do the job; otherwise the alternatives above offer more depth for similar effort.

Related Plugins

Chatway Live Chat 90/100

Pick Chatway if you want a full live chat suite with an in-dashboard inbox, AI chatbots, and a 30,000-install track record, rather than a Messenger-only launcher.

Nextend Social Login and Register 86/100

Choose Nextend if your main goal is Facebook login and registration rather than live chat, since it focuses on social identity instead of conversation tooling.

Smash Balloon Social Post Feed 85/100

Pick Smash Balloon if you need to display Facebook Page content on your site, since its purpose is feed embedding rather than customer messaging.

HubSpot All-In-One Marketing 84/100

Choose HubSpot when you need a complete marketing and CRM suite including forms, popups, and a real chat inbox tied to a CRM, not just a Messenger launcher.

3CX Free Live Chat, Calls and Messaging 84/100

Pick 3CX if you want a self-contained free live chat with operator routing and analytics, which this Messenger plugin does not provide.